Job in Malaysia
Customer Service Specialist
Our client is an International Business Process Outsourcing companies in Malaysia with more than 6000 employees.
募集内容
| 仕事内容 | The Customer Service Specialist (CSS) will be responding to customer requests， managing concerns， and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. Responsibility: The CSS represents the client and is the face of the brand to the outside world. 2. Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. • Support customers to place online orders with the client. • Provide timely support to customers through available communication channels (inbound phone calls and email). • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. • Identify and escalate priority issues through appropriate channels as and when necessary. • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. • Maintains and improves quality of service by sharing suggestions and recommendations. • Keeps job knowledge and skills up to date by attending training and continuously learning. • Meets all key performance indicators set by the company and client. • Adheres to the policies and procedures set by the company and client. |
|---|---|
| 勤務地 | Penang， Malaysia |
| 勤務時間 | 5 days per week (Monday to Sunday rotation) 8 hours + 1 hour break per day (Rotate from 7am-8pm， NO night shift) |
| 給料 | Salary is up to MYR9，000 or RM11，000 (If you prefer 24/7 shift) |
| 待遇 | 5 nights FREE accommodation when arrive in Malaysia including 1 way flight ticket from Japan to Malaysia. |
| 休日 | 10 days annual leave 14 days medical leave 3 days wedding leave 3 days bereavement leave 3 days calamity leave |
| 応募資格 | Diploma or Degree holder who speak English and Japanese |
| 採用人数 | 30 名 |
| 応募するには | ※【求人Free】 の応募エントリー必要  Please send your latest resume (English version) to my email. |
| 面接日 | Online interview via Ms Teams |
| 採用担当者 | Belle |
| 担当者からひと言 | Hello candidate， you may whats’app me for more information if there is anything to check/clarify. Thank you. |
| 連絡先 | TEL: 03-7773 1179 または TEL: +60165295579 |
| 登録カテゴリー | ×すぐに働ける（急募） ○未経験者歓迎 ×経験者優遇 ×中高年歓迎 ○年齢不問 ×障害者支援 ×土日祝のみ可 ×週１勤務可 ×副業可 ○面接随時 ×日払い・週払い可 ×時給1000円以上 ×オープニングスタッフ ×幹部候補生 ○資格を活かせる ○語学力を活かせる ○海外勤務有り ×転勤なし ○完全週休２日 ×残業なし ×ノルマなし ○シフト勤務 ×フレックス勤務 ×長期休暇 ×出産・育児休暇 ×寮・社宅完備 ×食事支給 ×保養所有り ○服装・髪型自由 ×制服貸与 ○表彰制度 ○社員登用制度 ×マイカー通勤可 ×交通費全額 ×駅近い ×男性中心職場 ×女性中心職場 ×女性専用トイレ有 ○自社ビル ○禁煙職場 ○静かな職場 ○活気のある職場 ○バリアフリー職場 ×託児所完備 ×社内サークル有り ×歩合で稼げる ○社内ベンチャー制度 ×独立開業支援 ×株式上場企業 ×小規模（1人～20人） ×中規模（21人～100人） ○大規模（101人以上） ×債務ゼロ企業 ×平均年齢20代 ○外資系 |
社員紹介 ・ 職場紹介
Relocate to Penang， Malaysia
Is Penang a safe place to live?
Overall， Malaysia is a very safe country. But don’t just take my word for it. According to the Global Peace Index of 2020， Malaysia is number 20/163 on the list. The US is 121/163 (the lower the number， the safer it is).
Penang is one of the safest expat havens in Malaysia.
Of course， there is petty crime here and the odd machete stabbing， but it’s still less than anywhere else in Malaysia.
It’s one of the reasons why retiring in Penang is so popular， not just for expats but for Malaysians as well.
Overall， living costs in Penang are lower than in many other cities throughout the world. Especially when it comes to renting， which is the largest portion of your monthly nut.
It doesn’t matter if you live in Batu Ferringhi， Tanjung Bungah， or Georgetown. Rent is more affordable on the island of Penang than in KL.
The rent may be more affordable here， but the groceries are a little cheaper in Kuala Lumpur. There are more grocery stores and more competition， which pushes the prices down a bit. It’s not an overwhelming difference in price， but it’s there.
Affordability is another reason living in Penang as an expat is so attractive.
One of the biggest benefits of living in Penang is the expat community. They are a very welcoming bunch， and it’s not hard to find your tribe.
In the last couple of years， more places for Penang digital nomads are popping up. Short-term rentals are easier to find， and co-working places are scattered throughout Penang， Georgetown especially.
交通・アクセス
Hiredsearch Services 
〒123-4567 Level 27 Penthouse， Centrepoint North， Mid Valley City， Lingkaran Syed Putra， TEL: 03-7773 1179
【交通・アクセス】
企業情報
| 企業名 | Hiredsearch Services |
|---|---|
| 業種 | HR Consulting Firm |
| 企業形態 | 株式会社 |
| 代表者 | Belle Lee ※最高経営責任者 |
| 設立年月 | 2017年 4月 |
| 資本金 | 10,000,000万円 |
| 従業員数 | 10人 ※アルバイト、パート含む |
| 所在地 | 〒123-4567 Level 27 Penthouse， Centrepoint North， Mid Valley City， Lingkaran Syed Putra， |
| 連絡先 | TEL : 03-7773 1179 |
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